Returns
Returns and refunds
At Farrellys World, everything we create is built with purpose — from bespoke teamwear crafted to your exact spec to the stock items we keep ready to ship. Because our products serve different needs, each category has its own return rules.
Made-to-order items
Our custom sporting uniforms are made just for you — tailored to your sizes, colours, and design choices. Because these pieces are produced to order, they can't be refunded or exchanged unless something has gone wrong with the product itself. If your made-to-order item arrives damaged or faulty, we'll put it right.
Please double-check all design and decoration details before placing your order. Once production begins, we can't take responsibility for incorrect design choices.
Stock items
For all in-stock items, we follow a simple rule:
If the item arrives damaged, defective, or incorrect, we'll sort it. If not, returns and exchanges aren't available.
Damages and issues
We ask that you inspect your order as soon as it arrives. If something isn't right — whether it's damaged, faulty, or the wrong item — contact us straight away so we can fix it. All claims for damaged or incorrect items must be made within 7 days of receiving your order.
How to report an issue
To help us resolve your issue quickly, please:
- Email info@farrellysworld.co.uk with your order number, photos of the problem, and a short description.
- Our team will review your claim and guide you through the next steps.
Exchanges
We don't offer exchanges for made-to-order or stock items. Every product is created or selected with intention, and once it's yours, it's yours.
Contact us
If you have any questions about shipping, returns, or product issues, reach out to us at: